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Retailer Inquiries

Retailer Inquiries

If you are a retailer and are interested in the ESRB Retail Council or registering as a retail partner to download and order signage and other materials, click here.

Consumer Inquiries

If you are a consumer and would like to provide general feedback to the ESRB, click here.

Complaint about Retailer (US)

In the event an ESRB Retail Council (ERC) member in the United States has sold or rented an M (Mature) or AO (Adults Only) rated computer or video game to a customer under the age of 17 or 18 respectively without permission from their parent or guardian, the parent or guardian can speak to the manager of the store for a full refund or an exchange for an age-appropriate game. If the parent or guardian cannot resolve the issue at the store level, then a complaint can be filed with the ESRB by providing as much of the information listed below as possible and clicking the submit button. ESRB will forward the complaint to the corporate office of the ERC retail member for prompt handling.

Complaint about Retailer (Canada)

In the event a Retail Council of Canada member participating in the Commitment to Parents program has sold or rented an M (Mature) or AO (Adults Only) rated computer or video game to a customer under the age of 17 or 18 respectively without permission from their parent or guardian or not complied with other aspects of the RCC Code, the parent or guardian should first speak to the manager of the store. If the parent or guardian cannot resolve the issue at the store level, then a complaint can be filed with the ESRB by providing as much of the information listed below as possible and clicking the submit button. ESRB will forward the complaint to the RCC for prompt handling.


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